Frequently Asked Questions

As soon as your order has been shipped, you will receive an email with a tracking link so you can follow its progress.
If you have not received the email or need assistance, please contact us at orders@casemiri.com.

You can request to cancel your order before it has been shipped.
To do so, please contact us at refunds@casemiri.com. We will confirm whether cancellation is still possible based on the current status of your order.

If you would like to change the style, colour, size or shipping address, please contact us as soon as possible at orders@casemiri.com.
We will do our best to update your order before it is shipped.

You can request a return within 14 days of receiving your order by contacting us at refunds@casemiri.com.
Items must be returned in their original condition, not used beyond what is necessary to assess their fit and characteristics and, where possible, complete with tags and original packaging.

If you would like to exchange an item, please contact us at the same address. We will let you know what options are available based on the product and current availability.

Once we have received and inspected your return, we will issue the refund to the payment method used for the purchase.
You will receive a confirmation email as soon as the refund has been processed. The time required for the funds to appear may vary depending on your bank or payment method.

Casemiri currently ships to Italy, selected European Union countries, the United States and Australia.

Shipping availability is automatically displayed based on the country you are browsing from and the address entered at checkout.

Shipping is free on orders of €250 or more in Italy and the European Union, $500 or more in the United States, and A$500 or more in Australia.
For orders below these amounts, the shipping cost is displayed at checkout.

Orders are prepared and handed over to the courier within 24–48 business hours of confirmation.

Once shipped, delivery is generally expected within 1–2 business days in Italy, 2–3 business days within the European Union, and 2–4 business days in the United States and Australia.

The delivery times indicated are estimates and may vary depending on the destination.
For more information, please visit our Shipping Policy or contact us at orders@casemiri.com.

For orders shipped to the United States, any applicable duties and import charges are handled by Casemiri and will not be charged upon delivery.

For Australia, any applicable taxes, duties or other charges may vary depending on the relevant regulations and the type of import.

Orders shipped within the European Union are not subject to customs duties.

The delivery times provided are estimates and may vary due to the courier, destination, public holidays, weather conditions or any customs procedures.

If your order is delayed or the tracking has not been updated, please contact us at orders@casemiri.com: we will be happy to check the status of your shipment with you.

If your parcel appears to be lost, damaged or marked as delivered but you cannot locate it, please contact us as soon as possible at orders@casemiri.com.

We will check the shipment with the courier and assist you in resolving the issue based on the outcome of their investigation.

Please check that the payment details you entered are correct and that your chosen payment method is enabled for the purchase.
If the payment continues to be declined, we recommend contacting your bank or payment provider.

If you need assistance, you can contact us at orders@casemiri.com.

We accept major credit and debit cards, as well as Apple Pay, Google Pay and Klarna.
Available payment methods may vary depending on the country and are displayed directly at checkout.

Casemiri creations are currently available in one size only: S.

The fit is designed to follow the body naturally, thanks to the high elasticity of the fabrics and the construction of each piece.

On each product page, you will find reference measurements and all specific information about the fit.

Every Casemiri creation is produced in intentionally limited quantities, preserving its exclusive character.

For this reason, restocks are not guaranteed and, once an edition is sold out, it may not be produced again.

Casemiri fabrics are chosen for their softness and the way they follow the body. To preserve their appearance and characteristics over time, they require a little extra care.

Hand wash the garment inside out in lukewarm water, using a mild detergent. Avoid rubbing, twisting or leaving it to soak for long periods.

Allow it to dry naturally, away from direct sunlight and heat sources. Do not tumble dry.

If necessary, iron at a maximum temperature of 110°C, protecting the fabric with a cloth.

Avoid contact and friction with rough or abrasive surfaces, jewellery, Velcro and sharp accessories. Do not bleach or dry clean.

When not in use, store it completely dry, preferably hanging or carefully folded.

For any general enquiries, you can contact us at info@casemiri.com, use the chat available on our website or our contact form.

For assistance with orders and shipping, you can write to orders@casemiri.com; for cancellations, returns and refunds, please contact refunds@casemiri.com.

Our customer support team is available Monday to Saturday, from 9:00 am to 6:00 pm, and on Sunday from 10:00 am to 2:00 pm (Italy time).

Requests received outside these hours will be handled as soon as possible.