Frequently Asked Questions

As soon as your order has been shipped, you will receive an email with a tracking link so you can follow its progress.
If you have not received the email or need assistance, please contact us at orders@casemiri.com.

You can request to cancel your order before it has been shipped.
To do so, please contact us at refunds@casemiri.com. We will confirm whether cancellation is still possible based on the current status of your order.

If you would like to change the style, colour, size or shipping address, please contact us as soon as possible at orders@casemiri.com.
We will do our best to update your order before it is shipped.

You can request a return within 14 days of receiving your order by contacting us at refunds@casemiri.com.
Items must be returned in their original condition, not used beyond what is necessary to assess their fit and characteristics and, where possible, complete with tags and original packaging.

If you would like to exchange an item, please contact us at the same address. We will let you know what options are available based on the product and current availability.

Once we have received and inspected your return, we will issue the refund to the payment method used for the purchase.
You will receive a confirmation email as soon as the refund has been processed. The time required for the funds to appear may vary depending on your bank or payment method.

Casemiri currently ships to Italy, selected European Union countries, the United States and Australia.

Shipping availability is automatically displayed based on the country you are browsing from and the address entered at checkout.

Shipping is free on orders of €250 or more in Italy and the European Union, $500 or more in the United States, and A$500 or more in Australia.
For orders below these amounts, the shipping cost is displayed at checkout.

Orders are prepared and handed over to the courier within 24–48 business hours of confirmation.

Once shipped, delivery is generally expected within 1–2 business days in Italy, 2–3 business days within the European Union, and 2–4 business days in the United States and Australia.

The delivery times indicated are estimates and may vary depending on the destination.
For more information, please visit our Shipping Policy or contact us at orders@casemiri.com.

For orders shipped to the United States, any applicable duties and import charges are handled by Casemiri and will not be charged upon delivery.

For Australia, any applicable taxes, duties or other charges may vary depending on the relevant regulations and the type of import.

Orders shipped within the European Union are not subject to customs duties.

The delivery times provided are estimates and may vary due to the courier, destination, public holidays, weather conditions or any customs procedures.

If your order is delayed or the tracking has not been updated, please contact us at orders@casemiri.com: we will be happy to check the status of your shipment with you.

If your parcel appears to be lost, damaged or marked as delivered but you cannot locate it, please contact us as soon as possible at orders@casemiri.com.

We will check the shipment with the courier and assist you in resolving the issue based on the outcome of their investigation.

Please check that the payment details you entered are correct and that your chosen payment method is enabled for the purchase.
If the payment continues to be declined, we recommend contacting your bank or payment provider.

If you need assistance, you can contact us at orders@casemiri.com.

We accept major credit and debit cards, as well as Apple Pay, Google Pay and Klarna.
Available payment methods may vary depending on the country and are displayed directly at checkout.

Le creazioni Casemiri sono attualmente disponibili in un’unica taglia: S.

La vestibilità è progettata per seguire il corpo con naturalezza, grazie all’elevata elasticità dei tessuti e alla costruzione dei capi.

Nella pagina di ogni prodotto trovi le misure di riferimento e tutte le informazioni specifiche sulla vestibilità.

Ogni creazione Casemiri trova spazio in quantità volutamente limitate, per preservarne il carattere esclusivo.

Per questo motivo, il riassortimento non è garantito e, una volta esaurita un’edizione, potrebbe non essere più prodotta.

I tessuti Casemiri sono scelti per la loro morbidezza e per il modo in cui seguono il corpo. Per preservarne al meglio aspetto e caratteristiche, richiedono qualche attenzione in più.

Lava il capo a mano, in acqua tiepida e al rovescio, utilizzando un detergente delicato. Evita di strofinarlo, torcerlo o lasciarlo a lungo in ammollo.

Lascialo asciugare naturalmente, lontano dalla luce diretta del sole e da fonti di calore. Non utilizzare l’asciugatrice.

Se necessario, stira a una temperatura massima di 110°C, proteggendo il tessuto con un panno.

Evita il contatto e lo sfregamento con superfici ruvide o abrasive, gioielli, velcro e accessori appuntiti. Non utilizzare candeggina e non lavare a secco.

Quando non lo indossi, riponilo completamente asciutto, preferibilmente appeso oppure piegato con cura.

Per qualsiasi domanda generale, puoi contattarci all’indirizzo info@casemiri.com, utilizzare la chat disponibile sul sito oppure il nostro modulo di contatto.

Per assistenza relativa a ordini e spedizioni puoi scrivere a orders@casemiri.com; per cancellazioni, resi e rimborsi a refunds@casemiri.com.

Il nostro servizio di assistenza è disponibile dal lunedì al sabato, dalle 9:00 alle 18:00, e la domenica dalle 10:00 alle 14:00.

Le richieste ricevute al di fuori di questi orari verranno gestite il prima possibile.