Shipping policy

Shipping Policy

Every Casemiri order is carefully prepared in Italy and shipped directly from our Italian warehouse. From preparation to delivery, we are committed to providing a precise, secure service that reflects the Casemiri experience.

1. Processing Times

Orders are processed and handed over to the courier within 24-48 business hours of order confirmation. During periods of high demand or around public holidays, processing may take slightly longer.

2. Destinations and Delivery Times

Italy
Delivery generally takes 1-2 business days from the date of shipment. Islands, remote areas or locations that are difficult to reach may require slightly longer delivery times.

European Union
Delivery generally takes 2-3 business days from the date of shipment. Delivery times may vary depending on the country and destination.

United States
Delivery generally takes 2-4 business days from the date of shipment via a tracked international service. Import procedures or inspections may result in additional delays.

Australia
Delivery generally takes 2-4 business days from the date of shipment via a tracked international service. Import procedures or inspections may result in additional delays.

The delivery times indicated are estimates and may vary due to the destination, public holidays, periods of high demand, weather conditions, customs procedures or other circumstances beyond Casemiri’s control.

3. Shipping Costs

  • Italy: free shipping on orders of €250 or more. For orders below this amount, shipping costs €6.90.
  • European Union: free shipping on orders of €250 or more. For orders below this amount, shipping costs €15.
  • United States: free shipping on orders of €500 or more. For orders below this amount, shipping costs €40.
  • Australia: free shipping on orders of €500 or more. For orders below this amount, shipping costs €45.

Any shipping costs applicable to your order will always be displayed before you complete your purchase.

4. Duties, Taxes and Import Charges

United States
Casemiri shipments to the United States are sent on a DDP (Delivered Duty Paid) basis. Any applicable duties and import charges relating to the shipment are handled by Casemiri and will not be charged to the customer upon delivery.

This allows your order to be received without unexpected import charges being requested by the courier at the time of delivery.

Australia
Orders shipped to Australia are subject to the tax and customs regulations applicable in the country. Any taxes, duties or other charges required under Australian law will be applied in accordance with the rules in force at the time of purchase or importation.

The DDP conditions applicable to shipments to the United States do not automatically apply to shipments to Australia.

5. Order Tracking

Every shipment includes a unique tracking number so you can follow its progress. You will receive the tracking link by email as soon as your parcel has been handed over to the courier. In some cases, tracking information may take a few hours to become available.

6. Important Information

  • Delivery address: please check the information entered when placing your order carefully. Casemiri is not responsible for delays or failed deliveries resulting from incorrect, incomplete or outdated addresses provided by the customer.
  • Storage and return to sender: if the courier is unable to complete delivery after the scheduled delivery attempts, or if the parcel is not collected within the period specified by the courier, the shipment may be returned to sender. In this case, we will contact you to arrange a possible new shipment. If the return is caused by failure to collect the parcel, absence of the recipient, or an incorrect or incomplete address provided when placing the order, the cost of the new shipment will be borne by the customer.
  • Delays: weather conditions, public holidays, periods of high demand, customs inspections or other circumstances beyond Casemiri’s control may affect delivery times. We will always do our best to assist you and provide any available information regarding your shipment.

7. Contact Us

For any information regarding your order or shipment, our team is available at: orders@casemiri.com

Note: Casemiri reserves the right to update this Shipping Policy. The conditions applicable to an order are those available at the time of purchase.