Privacy policy

Privacy Policy

Last updated: 11 August 2026

This Privacy Policy describes how CASEMIRI S.R.L.S. (“Casemiri”, “we”, “us” or “our”) collects, uses, stores and shares personal data when you visit casemiri.com (the “Site”), use our services, make a purchase or otherwise communicate with us in connection with the Site and the services we provide (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to the user of the Services, whether you are a customer, a visitor to the Site or another individual whose personal data is processed by Casemiri.

Please read this Privacy Policy carefully.

1. Data Controller

The data controller is:

CASEMIRI S.R.L.S.
Viale Abruzzo 13 - 65010 Spoltore (PE) - Italy
VAT No. 02443560681
Email: info@casemiri.com

2. Information We Collect

The personal data we collect depends on how you use the Site and our Services.

Information you provide directly

  • Identification and contact details: first name, last name, email address, telephone number, billing address and shipping address.
  • Order information: products purchased, order number, delivery information, returns, refunds and other information required to manage your purchase.
  • Payment information: information required to process payments. Payments are handled through Shopify Payments and/or other payment service providers made available at checkout.
  • Account information: data, settings and credentials required to manage your customer account, where applicable.
  • Communications: information you provide when you contact us by email, forms, customer service or other channels made available by Casemiri.
  • Marketing preferences: information relating to your subscription, preferences and interactions with our marketing communications.

Information collected automatically

  • Device and connection information: IP address, browser type, operating system, device used and related technical information.
  • Site usage information: pages visited, products viewed, interactions with the Site, source of your visit and other information relating to your browsing activity.
  • Cookies and similar technologies: information collected through cookies, pixels, tags and analytics tools, in accordance with the preferences expressed through the consent management system available on the Site.

3. Information Received from Third Parties

We may receive personal data from parties that provide services necessary for the operation of our store and the management of customer relationships, including:

  • Shopify: the e-commerce platform used to operate the Site and manage orders and customers;
  • Payment service providers: for the authorisation and management of transactions;
  • Couriers and logistics partners: for the preparation, shipping, delivery and management of any returns;
  • Marketing and communication service providers: including tools used for newsletters and marketing communications;
  • Meta Platforms: through advertising tools such as Meta Pixel, where active and subject to consent where required.

4. How We Use Personal Data

We may use personal data for the following purposes:

  • Order management: to process purchases and payments, prepare and ship orders, provide delivery information and manage cancellations, returns and refunds.
  • Customer relationship management: to respond to support requests, communications and questions relating to products or the Services.
  • Account management: to create, maintain and administer your customer account, where applicable.
  • Legal and administrative compliance: to comply with tax, accounting, administrative and other obligations under applicable law.
  • Security and fraud prevention: to protect the Site, users and Casemiri against fraudulent, abusive or unlawful activities.
  • Analysis and improvement of the Services: to understand how the Site is used and improve the experience, functionality and services offered.
  • Marketing and advertising: to send marketing communications and, where permitted and in accordance with your preferences, display or measure relevant advertising content.

5. Legal Basis for Processing

Where Regulation (EU) 2016/679 (“GDPR”) applies, we process personal data on the basis of one or more of the following legal grounds:

  • Performance of a contract or pre-contractual measures: to manage orders, payments, deliveries, returns, refunds, accounts and requests directly connected with a purchase.
  • Legal obligation: to comply with applicable tax, accounting, administrative and regulatory obligations.
  • Consent: where required, for example for certain marketing activities, cookies or non-essential tracking technologies.
  • Legitimate interests: where applicable, to ensure security, prevent fraud, protect our rights and improve the Services, provided that such interests are not overridden by the rights and freedoms of the data subject.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enable the operation of the Site, remember certain preferences, understand how our Services are used and, subject to consent where required, carry out analytics, measurement and advertising activities.

Cookies may be session cookies, which are deleted when the browser is closed, or persistent cookies, which are stored for a specified period of time.

You can manage your preferences through the banner and consent management tools available on the Site. Information regarding cookie categories and their respective retention periods can be viewed through those tools.

7. Meta Pixel and Advertising

Casemiri may use Meta Pixel and other advertising tools provided by Meta Platforms to measure the effectiveness of advertising campaigns, understand certain interactions with the Site and, where permitted, display relevant advertisements.

In relation to certain activities carried out through Meta tools, CASEMIRI S.R.L.S. and Meta Platforms Ireland Ltd. may act as joint controllers pursuant to Article 26 of the GDPR, limited to the collection and transmission to Meta of data subject to joint processing.

Depending on the settings and consent provided, information processed through these tools may include device information, IP address, pages visited and actions performed on the Site.

8. Sharing Personal Data

We may share personal data, to the extent necessary for the relevant purposes, with:

  • Shopify and technology infrastructure providers;
  • payment service providers;
  • couriers, shipping providers and logistics partners;
  • email, marketing, analytics and advertising service providers;
  • professional, accounting, tax or legal advisers, where necessary;
  • public, administrative or judicial authorities where required by law or necessary to protect a right;
  • other parties where necessary to provide a service requested by the user or with the user’s consent.

Depending on the circumstances, the parties involved may act as data processors, independent controllers or joint controllers in accordance with applicable law and the role they actually perform.

For more information about how Shopify processes personal data, you can consult its Privacy Policy.

9. International Data Transfers

Some of our service providers or partners may process personal data outside the European Economic Area, including, depending on the services used, the United States, Canada or other countries in which the relevant providers operate.

Where the GDPR applies and a transfer of personal data to a third country requires specific safeguards, the transfer is carried out on the basis of mechanisms provided for under applicable law, which may include adequacy decisions of the European Commission, Standard Contractual Clauses or other legally recognised mechanisms.

10. Data Retention

We retain personal data for as long as necessary for the purposes for which it was collected and to comply with applicable legal obligations.

  • Order data and administrative or tax documentation: for the period required under applicable law, generally up to 10 years where required.
  • Account data: for the duration of the account and subsequently for any period necessary to comply with legal obligations or protect our rights.
  • Data used for marketing: until consent is withdrawn, an objection to processing is made, or for any different period applicable to the specific purpose.
  • Cookies and browsing data: according to the retention period applicable to the relevant technology and the settings indicated through the consent management tools.

11. Data Security

We adopt technical and organisational measures appropriate to the nature of the data processed and the risks associated with the processing, in order to protect it against loss, misuse, unauthorised access, alteration or disclosure.

However, no system for transmitting or storing data can be considered completely free from risk.

12. Your Rights

Where the GDPR applies, you may exercise, in the circumstances and within the limits provided by applicable law, the following rights:

  • the right to access your personal data;
  • the right to rectification;
  • the right to erasure;
  • the right to restriction of processing;
  • the right to data portability;
  • the right to object to processing;
  • the right to withdraw consent at any time, without affecting the lawfulness of processing carried out before its withdrawal;
  • the right to object to direct marketing communications.

You may exercise your rights by writing to info@casemiri.com. We may ask you to provide information reasonably necessary to verify your identity and properly process your request.

If you believe that the processing of your personal data infringes applicable law, you also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali) or, where applicable, with the competent supervisory authority.

13. International Users

Casemiri also offers its Services to customers located outside Italy.

Where local data protection law grants users mandatory rights applicable to their relationship with Casemiri, those rights remain unaffected.

The manner in which such rights may be exercised may vary depending on the applicable law and its actual applicability to Casemiri.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, technological, legal or regulatory changes.

The updated version will be published on the Site together with the relevant date of the update.

15. Contact Us

For questions, requests or to exercise your rights relating to the protection of personal data, you can contact us at info@casemiri.com.

CASEMIRI S.R.L.S.
Viale Abruzzo 13 - 65010 Spoltore (PE) - Italy
VAT No. 02443560681